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We offer a satisfaction guarantee on all of our work and if there is a fitment issue with your set of grillz (which rarely occurs), we will pay to have your grillz shipped back to us and remake it for you. We will not stop working for you until you are beyond satisfied with your experience.
What Does '100% CERTIFIED AUTHENTIC' Involve:
At Urban Jewels Ldn, your trust is very important to us. We believe that buying a custom-fitted set of luxury grillz online should be simple, honest, and straightforward. To that end, we guarantee that every set luxury grillz on our site is made of solid gold and silver and also High-Quality Diamonds. Our mission is to be the leading trusted online source for selling gold and diamond teeth sets. Every set of grillz is handcrafted to meet the exact mold of your mouth. We ensure guaranteed fitting of our product and know that you will be more than satisfied with your set of new gold, silver or diamond teeth. We stand behind this authenticity guarantee with a full money back refund on any order that does not meet your expectations.
When it comes to diamonds, we purchase batches of conflict-free diamonds from trusted diamond dealers with decades of experience.
From the day that a customer receives their set of custom grillz, Urban Jewels Ldn offers a 24-hour grace period to try on his/her grillz and see if there any fitment issues or defects with the product.
Urban Jewels Ldn will only accept 24-hour returns for all grillz that have fitment issues or are not made to the specifications of your order.
We know that teeth tend to move over time and some people opt to get braces or Invisalign, which could cause your grillz to fit improperly in the future.
We do not offer a 'free grillz remaking service' after the 24-hour period from the day you receive your finished grillz.
Our grillz are made to fit your teeth specifically, so they likely will not fit after you have your smile adjusted and teeth move.
Please Note: We will only allow you to return your grillz if there is a manufacturing defect.
Our mold kits usually ship 1-2 business days after receiving clear payment. Our mold kits will be shipped via Royal Mail Post and arrive at your address in about 1-5 business.
After we receive your mold, it will take us 10-14 business days to have your gold/silver grillz professionally casted by our in-house team of gold casters. If you ordered diamond grillz, please allow for an extra 7-10 days for us to have all of the diamonds set by our professional diamond setters.
You will be in charge of paying for your finished grillz to be shipped with insured-shipping.
When your grillz are complete, we will send you a custom invoice to your email which will cover the cost of insured shipping for your finished grillz. If you are in London you can have your molds taken in-person (this will be needed for full sets) you can also pick up the finished grillz.
We will add your tracking number after dropping off your mould kit and finished set of grillz with Royal Mail.
If your moulds do not come out the right way, you will be responsible to buy a new mould kit and pay to have it shipped back to you.
Grillz are made as teeth jewellery, we are not a dental service.
You must remove grillz while eating, drinking and sleeping. Only wear occasionally.
Even know it is not recommended, if you decide to smoke whilst wearing grillz, you must regularly bring them back to us to be polished for a small fee to stop them from tarnishing. Also, before and after wearing your grillz you should clean with warm water.
There is obviously a choking hazard due to the small size of grillz, therefore, grillz should not be worn under alcohol and drug consumption.
Damage to teeth or existing prosthetic cant be ruled out under high loads.
If you bite with full force or chew hard whilst wearing grillz, an increased abrasion of the antagonistic can occur, so do not do this.
If the grillz get damaged, they must be checked by the specialist responsible for its accuracy.
We only use high quality metals, however, if you start to feel irritation or discomfort in your mouth while wearing the grillz, they must be removed immediately.
Wearing grillz is at your own risk, therefore, we decline any liability for damages resulting from the above-mentioned risks and any other consequences of wearing grillz.
If you decide to cancel your order, you will only be entitled to 80% of the entire purchase price. You are committed to the sale. If a mold has been taken, mold kit been assembled/shipped, or if the manufacturing process has been started, you will be entitled to less of your purchase price (based solely on how much work has been done to complete your order).
Please advise that our cancellation policy is non-negotiable, and you should consider this before you complete your purchase.
If, however, there is a mistake on our end, this cancellation policy does not apply, and you will be entitled to a full refund.
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